Privacy Policy

Privacy Policy
Effective Date: February 2025

1. Introduction
Welcome to South Bay Garden Apartment. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book a stay with us.

2. Information We Collect
When you use our website or make a booking, we may collect the following information:

  • Name, email address, phone number, and postal address
  • Payment details (processed securely via third-party payment providers)
  • Booking details, including check-in/check-out dates
  • Any special requests or preferences related to your stay
  • Communication records, such as emails or messages sent to us

3. How We Use Your Information
We use your information to:

  • Process and manage your booking
  • Communicate with you about your stay
  • Improve our services and website
  • Send promotional offers or updates (if you opt-in)
  • Comply with legal obligations

4. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

  • Service providers (e.g., payment processors, booking platforms) to facilitate your reservation
  • Legal authorities if required by law or to protect our rights

5. Data Security
We take reasonable measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and you share your information at your own risk.

6. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and improve our services. You can adjust your browser settings to disable cookies, but this may affect site functionality.

7. Your Rights
You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing communications
  • Request information about how we process your data

To exercise these rights, please contact us at hello@southbaygardenapt.co.uk

8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:

South Bay Garden Apartment

Hello@southbaygardenapt.co.uk
07738460986
 37a Grosvenor Road, Scarborough, North Yorkshire, YO11 2LZ

 Cancellation Policy

Cancellation Policy
Effective Date: February 2025

We understand that plans can change, and we aim to be as flexible as possible while ensuring fairness for all guests. Our cancellation policy is as follows:

1. Standard Bookings

  • Cancellations made 14 days or more before the check-in date will receive a full refund.
  • Cancellations made between 7 and 14 days before check-in will receive a 50% refund.
  • Cancellations made less than 7 days before check-in are non-refundable.

2. Non-Refundable Bookings

  • If you have booked a non-refundable rate, no refund will be issued in case of cancellation or modification.

3. Early Departures & No-Shows

  • If you leave earlier than your booked departure date, no refund will be given for unused nights.
  • If you do not show up for your reservation without prior notice, the full booking amount will be charged.

4. Changes to Your Booking

  • We will do our best to accommodate any changes to your booking. Changes requested 14 days or more before arrival may be allowed subject to availability.
  • If changes result in a higher rate, the difference will be charged.

5. Cancellation Due to Exceptional Circumstances

  • If cancellation is due to unforeseen circumstances (e.g., medical emergencies, extreme weather, government travel restrictions), we may offer to reschedule your stay or provide a partial refund at our discretion.

6. How to Cancel
To cancel your booking, please contact us as soon as possible at:

  • Email: hello@southbaygardenapt.co.uk
  • Phone: 07738462986

Refunds (if applicable) will be processed within 7-10 business days.

We recommend purchasing travel insurance to cover unexpected cancellations. If you have any questions about our policy, please get in touch before booking.